Returns & Exchanges

At Santos Organics, we stand by the quality of our ethical and sustainable products. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your shopping experience remains positive.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 7 days of receiving your order, including your order number and photos of any damaged or incorrect items.

• 2.
  Approval & Instructions

  Once your request is reviewed, we will provide a Return Authorization number and the specific shipping address for our warehouse.

• 3.
  Secure Packaging

  Pack the items securely in their original, unopened packaging to ensure they are not damaged during the transit back to our facility.

• 4.
  Refund Processing

  After we receive and inspect your returned goods, we will issue a refund to your original payment method or provide a store credit within 5 business days.